CenturyLink Review

CenturyLink Review

Overview

CenturyLink is one of the major telecommunications companies in the United States, and the company has an international presence that reaches 60 countries. CenturyLink’s customer base comprises approximately three million people in North America. CenturyLink offers broadband and fiber internet plans as well as phone and pay TV services. With speeds from 25 Mbps to 1 Gbps (1,000 Mbps) available and a price lock that lasts for the life of your subscription, CenturyLink is a solid option for many people.

Pros

  • Speeds from 25 Mbps to 1 Gbps
  • Price-for-life guarantee
  • Multiple customer support channels
  • Available in 39 states

Cons

  • Poor customer service
  • Speeds may be limited in your area

Service

One of the standout things about CenturyLink is that they lock in your price for as long as you have an active account with them. Unlike the many internet service providers that raise prices significantly after a promotional period (typically a year), CenturyLink lets you keep your initial pricing.

Internet speeds available through CenturyLink plans range from 12 Mbps to 1 Gbps (1,000 Mbps). Which speeds are available to you will depend on where you live. A 1-terabyte data cap limits how much you can download per month, although it would take heavy internet use to come close to that cap.

Your available bandwidth depends on the infrastructure in your area, with the highest speeds typically available in or near large cities.

CenturyLink also includes Norton CenturyLink@Ease Basic, which gives your computer internet security benefits.

The company also has television and phone offerings available, which you can bundle in special offers.

Customer Service

CenturyLink customers don’t have a high opinion of the customer support offered by the company. Customers have had mixed experiences. Some report long wait times for technician home visits and difficulty getting through to phone support.

It appears that support channels that aren’t phone-based are more reliable than the others for getting you help in a reasonable time. As a CenturyLink customer, you’ll have an online self-help portal option for basic problems and troubleshooting, which can alleviate some of the issues.

In addition to the phone support channel, you can reach CenturyLink via Twitter, Facebook, email, and live chat. You can also go into a retail store location in certain areas.

CenturyLink’s “Where’s my technician?” tracker shows you when you can expect someone to show up on an appointment day, although the accuracy of it is disputed by some current and former customers.

A self-diagnostic tool gives you recommendations on how to go about fixing your internet if it’s not working properly.

Availability

CenturyLink has broad service area that covers parts of 39 states. CenturyLink offers DSL, fiber and fixed wireless internet access, with the selection varying by region. You can often find CenturyLink in rural areas and other areas that are under-served by CenturyLink’s broadband internet peers.

Price

CenturyLink is one of the most straightforward ISPs when it comes to pricing. While access to specific service tiers varies by location, the prices of available service tiers remains uniform. You also have your price for life as long as you keep an active subscription, so you won’t have unpleasant surprises on your bill from month to month.

The CenturyLink internet service starts at $45 per month and goes up to $85 per month, with speeds ranging from 25 Mbps to 1 Gbps. An installation fee of up to $99 also applies. You can rent a modem for $10 per month or buy it outright for a one-time fee of $150.

Contracts

You’re not locked into a contract when you sign up for CenturyLink internet. However, if you ever cancel and then re-enroll later, you won’t necessarily get your old monthly price back: CenturyLink’s rates could go up at any time for new customers. Only customers who keep their contracts active will keep their initial rate locked in.

Cancellation Policy

You can cancel your CenturyLink account at any time, as you’re on a month-to-month agreement.

Summary

CenturyLink is up-front about its pricing, is widely available in a service area that covers 39 states, and offers a range of speeds from basic broadband to FiOS, most of which are sufficient for streaming video. Customers don’t have a positive opinion of the customer support, but the actual service offerings are solid.

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