COMCAST has the worst customer service of any internet service I know. I was recently charged $252.52!! when I called to resolve the bill the Rep was very un-knowledgeable and unhelpful. After 1 hour wasted, I had to call back the next day. I got a Rep. who traced back the bogus bill to an ACCIDENTAL OVER-CHARGE due to a credit that was never applied, instead I was charged again!!! She ended up crediting me $110. I paid the balance she told I owed on that day and ended the service. Fast forward 1 month later – today (1/18/20) comcast still has me on record as owing them some $85 plus… In a fruitless attempt to resolve the issue, I kept on the phone for almost 1hour, passed from one billing depart to another, where Reps were not helpful at all, asking me to proove this and proove that even though the mistake was made at their end and all they need to do is credit my account as they noted they would. IT’S VERY FRUSTRATING. Comcast’s confusing price increases and accidental overcharges can be tough to unravel as you jump from one unhelpful representative to the next. aS i WRITE, MY OVER-BILL IS UNRESOLVED AND I HAVE TO CALL COMCAST BACK AFTER WORK. COMCAST is the worst. … stay away from them if you can!!! Reply
Horrible horrible horrible service. I have not had cable for four weeks now. Two techs have spent over 4 hours each on two separate occasions and nothing. If you call, the customer service department, starts over (every time) as if there are no notes. I would give them less than one star if possible. Reply
switch, contractor messed up , charged 210 dollars in one month by cbs all access and 60 by your companhy after loosing my cable and internet for a week Reply
2 years ago when i setup my new pc, and comcrap over throttled my speed for some unknown reason. I complained on thier support chat and the issue was fixed. But since that time i regarded them as being a distrusting and unpredictable corporation. Ironically, we are still using thier services. Reply
I strongly disagree with the article… Over the years I’ve had experience with Charter, Charter Spectrum, AT&T, and CenturyLink internet and cable services. I recently signed on with xfinity much to my regret. The whole setup process is overly complicated. Why the hell should I have to reconfigure my system to accommodate xfinity’s requirements? Additionally, as a nApple user, it is near impossible to use Apple TV. Both Apple and Xfinities have pages worth of complaints but no clear solutions. Xfinity does not play well with Apple products. Reply