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10 / 10  Review Rating


Cox Communications is one of the largest telecommunications organizations in the United States. It has 3.5 million people signed up for its internet services throughout 18 states. The company is headquartered in Sandy Springs, Georgia.

Cox first started offering high-speed internet in 1996 and has since grown into a cable internet provider that features speeds up to 1 Gbps (that's 1,000 Mbps). The plans are straightforward and don't have a lot of surprises. Most of them will support smooth video streaming, although you may encounter some problems during high-demand times if you have a lot of people in your neighborhood using the cable lines.


  • Strong selection of high-speed plans
  • Most plans sufficient for streaming
  • Panoramic Wi-Fi to address dead zones


  • Plans pricey compared to similar service tiers offered by competitor ISPs
  • Slow upload speeds
  • Download speeds are affected by usage in your area


Cox Communications offers five speeds of cable internet service, many of which are sufficient for video streaming. Since Cox internet relies on a cable connection, the actual speed that you get depends on how many people in your neighborhood are using that bandwidth at the same time. During peak periods, you may experience slowdowns that result in speeds that are significantly lower than your plan's advertised speed.

Speaking of Cox internet speeds, they start at 5 Mbps and go up to 300 Mbps. Customers in limited markets have access to Cox's top speed option of 1,000 Mbps.

Cox doesn't have the most impressive service offerings on the market, at least not for the price: other ISPs offer similar speeds for less.

One unfortunate characteristic that all Cox internet plans have in common is an upload speed that's 10 percent or less of the download speed. If you like to do video calls or upload large files, then you may need to get a higher tier plan than you were originally intending.

If your house is prone to a lot of Wi-Fi dead zones, Cox may be a good choice for you. Cox offers a Panoramic Wi-Fi add-on to end the Wi-Fi dead zone problem. The Panoramic Wi-Fi uses extenders to replicate your signal throughout the house, so you have coverage even in locations that are far away from the router or separated from the router by walls and floors. Customers that choose Panoramic Wi-Fi have to get it professionally installed by Cox.

The Cox Connect app gives you mobile control over your Wi-Fi network so you can troubleshoot issues and keep an eye on its status without going to your computer.

Customers with service at Cox's 100 Mbps tier or higher can enjoy internet on the go when they connect to any of Cox's 500,000 Wi-Fi hotspots. This benefit means you won't have to rely on your mobile data or hotel internet for a connection — which is good news for cord cutters, as streaming may be costly or poor quality on those sorts of connections.

The Cox Security Suite Plus helps you keep your network protected with an anti-virus program, firewall and other internet security features. McAfee is the company behind this software, and it supports five devices. You can keep Windows and Mac computers, Android mobile devices and iOS devices secure.

If you need an email account, Cox has you covered: you'll get 10 email addresses with a minimum of 2 gigs of storage included.

Cox Communications also has bundles available with television and home phone service.

Customer Service

Cox's customer service isn't the worst out of large internet service providers, but it's also not going to win many popularity contests. You may need to call back multiple times to get your problem fixed. Communicating through text mediums like email will give you a paper trail that may prove useful in complex cases.

The self-help customer service portal gives you several useful tools that may reduce the times that you need to call in. The “reset your modem” feature can fix a lot of problems, so that's always a good starting point for support.

You can look up step-by-step resource guides, watch videos, ask questions on a community forum, contact support via live chat, email, and phone, and even get quick answers via social media.


Cox internet service is available in 18 states and is found in urban and suburban areas. This company focuses solely on cable internet.


Cox pricing sits in the middle of Internet service providers at these speeds. They aren't the least or the most expensive in a market. When you look at the costs and the advertised speeds, keep in mind that the download and upload speeds you'll get on Cox's cable network will depend on how many people in your neighborhood are using the service at the same time.

The Internet Starter plan is $29.99 per month and has 10 Mbps download speeds and 1 Mbps upload speeds.

The Internet Essential plan is $39.99 per month with 30 Mbps download speeds and 3 Mbps upload speeds.

The Internet Preferred plan is $59.99 per month with 100 Mbps download speeds and 10 Mbps upload speeds. Cox's national network of 500,000 Wi-Fi hotspots also becomes available starting with this plan.

The Internet Ultimate Plan is $79.99 per month with 300 Mbps download speeds and 30 Mbps upload speeds.

A 30-day money-back guarantee applies to these plans.

The top-tier plan is Internet Gigablast, which is only available in limited markets. Internet Gigablast customers pay $119.99 per month for 1 Gbps download speeds and 35 Mbps upload speeds.

All Cox Internet plans have a 1 TB cap per month. You can pay more for an unlimited plan or get overage data at $10 per 50 GB.

If you self-install your internet service, you'll pay a $20 fee. If a technician comes out to your home for to install the service, you need to pay $75 for that.

Cox also has a plan called Straight Up Internet, which is $50 per month for 3 years. This is a flat price that won't change throughout this period, and you can pause your service when you're not using it. It comes with a free Wi-Fi modem and has speeds up to 25 Mbps (download) and 3 Mbps (upload). Once the three-year period completes, you go back to regular pricing. It's prepaid and doesn't need a credit check, deposit, or contract. You even get installation included.


With the exception of the Straight Up Internet plan, internet service through Cox requires a minimum of a 12-month contract. The promotional pricing that you sign up with only lasts for a year, and these plans need a credit check.

Cancellation Policy

Early termination fees cost up to $120 for internet-only plans and can go up to $360 if you have a bundle. If you cancel within 30 days, you receive your money back and don't face any penalties. All equipment must be returned, or you'll be charged for it.


Compared to its ISP peers, Cox Internet is right in the middle of the pack. The pricing isn't great, but most of Cox's internet packages offer speeds that are sufficient to smoothly stream your favorite shows without issue. You do have to deal with data caps and annual contracts, as well as the customer service issues that many ISPs are plagued with.

9 thoughts on “Cox Internet Review

  1. Avatar Barbara Pierson says:

    For gigablast download of up to 1000mbps you need to have fiber optic which only a very small percent of cox customers do. Those that have cable only get up to 940 gbps download. Cox calls both Gigablast and until a few days ago did not tell customers the difference. Both are priced the same though there is a difference in service. Cox needs to correct this. I like many others were told that we were purchasing up to 1000mbps download when it was not available for us. The last few days tech support was still telling me I was getting the 1000 download.

  2. Avatar Bruce Christian says:

    I am not happy with this so called gigablast setup I think all the problems are with the panoramic modem router I am investigating replacment devices and see if I can get this internet connetion to stay consistant.

  3. Avatar Gilbert Arizona says:

    Bruce Christian you are correct. We upgraded to gigablast. Read the cable line speed… no problem. However the first setup on ethernet I was getting 60mps download 35mps upload. Brand new Panoramic modem/router. Had tech visit day 2, they replaced the modem with another brand new Panoramic. Now I’m see 702 mps on download. 35ps upload. But sitting 2 ft from the router im getting 80-90 mps download, 35mps upload. I was told by the tech maybe our equipment can’t handle the speed. I laugh to myself, then go verify that are hardware is meeting all requirements and Tech comes again the following day after another chat with cox who says we should be getting 940mps ethernet, and at minimum 70% of that on wifi. The tech moves the router to the bedroom where the first cable was put in. But it doesn’t change a thing. They proceed to tell me that with covid and so many people using the internet that they just can’t get optimal speeds. What does that have to do with the fact that ethernet gives me 700 download and wifi gives me 10-12% of the ethernet range. I can only guess how many people just sit with it when cox tells them oh its because the speeds might be to fast for your brand new mac. lol We had the tech report the speeds so that cox could discount us for the limited speeds. But wow what a time sucker… and who really knows.

    1. Avatar DC says:

      This….So much this…..Exactly our experience. It is a complete waste of time and money. I don’t even know what to do about though.

      1. Avatar Steve Collins says:

        I just installed two attennas and now have 25 channels, abc, NBC, cbs, fox, and PBS 20 more. It’s free. Sports, news, as good programing for free. I will dance on Cox’s grave when they go bankrupt for their arrogance.

  4. Avatar Steve Collins says:

    I recently purchased panaramric wifi from Cox, and I am pissed. They say nothing about how little you get. $131.92 per month 1 gig. My wife and I are retired. She surfs Facebook and I watch TV. We used our allotment in 11 days, then additional $10.00 day to additional $100.00 $231.92 per month. What a load of crap. I am sorry for a small family. I live in a metro area. I just bought an antenna and I get 40 channels for free including NBC abc cbs fox and PBS. Have you seen the shows available on Cox TV. Fake reality shows. Not worth watching. Anyway panaramric wifi is outrageously expensive. But only if you use it.

  5. Avatar Michelle says:

    Horrible internet service. I was so excited going back to cox because I always love their service. I am massively disappointed with gigablast scam. My internet is always disconnected. My kids are being marked absent because of this! I called customer service, they do not have a damn clue of what’s going on and I asked if someone can visit and check my internet, this ignorant agent wanted to charge me a service fee. Urghhh

  6. Avatar Steve Collins says:

    Panaramric wifi us not a good deal. It wasn’t explained at all. 400 hrs sounds like a lot but it is not. That’s 13 hours a day total download. Watch 3 shows on 3 TV’s equal 3 hrs of streaming add Facebook surfing, phones and tablets now that’s 5 hours in just 1 hour 3 hours of normal activities and you are out of wifi in just 15 days no more wifi for 2 weeks. No nothing. Or $231.92 a month.

  7. Avatar Torsten Jaekel says:

    I went with Cox upgrade offer: a nightmare and disaster at the end: landline phone not working anymore, one Internet streaming service not working anymore at all. A downgrade, instead of an upgrade. Rolling back to old router and services = a disaster. At the end (right now), completely offline. What a crap!

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