For gigablast download of up to 1000mbps you need to have fiber optic which only a very small percent of cox customers do. Those that have cable only get up to 940 gbps download. Cox calls both Gigablast and until a few days ago did not tell customers the difference. Both are priced the same though there is a difference in service. Cox needs to correct this. I like many others were told that we were purchasing up to 1000mbps download when it was not available for us. The last few days tech support was still telling me I was getting the 1000 download. Reply
I am not happy with this so called gigablast setup I think all the problems are with the panoramic modem router I am investigating replacment devices and see if I can get this internet connetion to stay consistant. Reply
Gigablast is BS. I do a lot of important, time restraint tasks with the internet. I’m sitting now ten feet from the router and can’t use the Wi-Fi because I can’t trust the connection being lost. I pay almost two hundred dollars a month for the best and here I am NOT USING WIFI because I can’t trust it. Definitely gonna start looking for something more reliable Reply
Bruce Christian you are correct. We upgraded to gigablast. Read the cable line speed… no problem. However the first setup on ethernet I was getting 60mps download 35mps upload. Brand new Panoramic modem/router. Had tech visit day 2, they replaced the modem with another brand new Panoramic. Now I’m see 702 mps on download. 35ps upload. But sitting 2 ft from the router im getting 80-90 mps download, 35mps upload. I was told by the tech maybe our equipment can’t handle the speed. I laugh to myself, then go verify that are hardware is meeting all requirements and Tech comes again the following day after another chat with cox who says we should be getting 940mps ethernet, and at minimum 70% of that on wifi. The tech moves the router to the bedroom where the first cable was put in. But it doesn’t change a thing. They proceed to tell me that with covid and so many people using the internet that they just can’t get optimal speeds. What does that have to do with the fact that ethernet gives me 700 download and wifi gives me 10-12% of the ethernet range. I can only guess how many people just sit with it when cox tells them oh its because the speeds might be to fast for your brand new mac. lol We had the tech report the speeds so that cox could discount us for the limited speeds. But wow what a time sucker… and who really knows. Reply
This….So much this…..Exactly our experience. It is a complete waste of time and money. I don’t even know what to do about though. Reply
I just installed two attennas and now have 25 channels, abc, NBC, cbs, fox, and PBS 20 more. It’s free. Sports, news, as good programing for free. I will dance on Cox’s grave when they go bankrupt for their arrogance. Reply
I recently purchased panaramric wifi from Cox, and I am pissed. They say nothing about how little you get. $131.92 per month 1 gig. My wife and I are retired. She surfs Facebook and I watch TV. We used our allotment in 11 days, then additional $10.00 day to additional $100.00 $231.92 per month. What a load of crap. I am sorry for a small family. I live in a metro area. I just bought an antenna and I get 40 channels for free including NBC abc cbs fox and PBS. Have you seen the shows available on Cox TV. Fake reality shows. Not worth watching. Anyway panaramric wifi is outrageously expensive. But only if you use it. Reply
Horrible internet service. I was so excited going back to cox because I always love their service. I am massively disappointed with gigablast scam. My internet is always disconnected. My kids are being marked absent because of this! I called customer service, they do not have a damn clue of what’s going on and I asked if someone can visit and check my internet, this ignorant agent wanted to charge me a service fee. Urghhh Reply
Panaramric wifi us not a good deal. It wasn’t explained at all. 400 hrs sounds like a lot but it is not. That’s 13 hours a day total download. Watch 3 shows on 3 TV’s equal 3 hrs of streaming add Facebook surfing, phones and tablets now that’s 5 hours in just 1 hour 3 hours of normal activities and you are out of wifi in just 15 days no more wifi for 2 weeks. No nothing. Or $231.92 a month. Reply
I went with Cox upgrade offer: a nightmare and disaster at the end: landline phone not working anymore, one Internet streaming service not working anymore at all. A downgrade, instead of an upgrade. Rolling back to old router and services = a disaster. At the end (right now), completely offline. What a crap! Reply
Wasted 3 days working time with no internet with Cox. 1-st day spent 4+ hours on the phone to configure my installation and new account. 2-nd day Jacob came to install, after 90 minutes of nonsense talk and explanations he made two holes in the wall, made a picture and left without installing anything. I talked with the field manager and they promised they will send the next day installer which will finish the job. There is no communication between diferent departments.3-rd day Steven came to install, made a picture of the two holes that the previous day and left without saying he is leaving! Then he canceled the installation order! Both installers were looking for excuses not to make installation. It looks like the installers are on commission and avoid any more complicated installation. Never experienced such a unprofessional customer service in my life. Terrible experience, avoid COX at any cost! Reply
Gigablast is BS. I do a lot of important, time restraint tasks with the internet. I’m sitting now ten feet from the router and can’t use the Wi-Fi because I can’t trust the connection being lost. I pay almost two hundred dollars a month for the best and here I am NOT USING WIFI because I can’t trust it. Definitely gonna start looking for something more reliable Reply
I agree with everyone. I upgraded to the Panoramic and it has been nothing but trouble. It says self install, yah right. I’m computer savy and I ended up calling the techs on this. Got it up and running, then a month later had to call again as it crashed, and Cox had to send a signal to it. Month later it crashed again and cox tech said it was trying to send the signal to the old modem, which was not hooked up. A couple days ago I lost all internet capabilities, had to call and they sent a signal to it, didn’t work. I unplugged like three different times, didn’t work. Finally it came up on its own. I now have a tech coming to the house. So we will see. Reply
Gee they gave me a great deal almost a year ago I have the best plan offered at that time the panoramic WIFI and I get the fastest speed available for residential customers. I have a rate of $69.00 for the next three years they have to keep that price at $69.00 that’s after taxes and I have no contract I can cancel any time. Wife works at home and I have a collage student from home and a middle school student from home. Wife’s office is in basement at any time of day I have atleast 20 devices connected on-line and it’s used heavily all day and night. I have to say we been extremely happy we have only had a couple of dropped coverage moments and a couple times we had to reboot it other then that so impressed. I can even get full service sitting down the road in truck I say 500 feet away. Out back at pool also no issues. 7 TVs all streaming with Roku and never a buffer none maybe a couple times in this year we had an issue other then that none. I would personally highly recommend them. No I do not work for them. Reply
Dont listen to the fake reviews. They are a lie just like the service. I am literally moving out of Las Vegas strictly because I am tired of being the financial slave to this monopolizing company. I literally have tried to limit my use to hardly any streaming. no uploading. I don’t even use my smart TV, I watch DVDs anymore to save on the bill and these A$* Holes still manage to charge me over 190 per month, and for what? The internet doesn’t even work well at all! They don’t need to work. Where else are ya gonna go? It falls off and on without warning. Don’t listen to the fake reviews, this is the worst, most overpriced, pure greed company. Reply
No customer service, they are texting multiple customers at same time, spent 3 hours with no answers. Paying a fortune and nothing works! Getting a live agent is nearly impossible! Reply