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1-2-3 steps to painless cancellation
RCN is a major provider to the greater East Coast area and beyond. They provide internet, home phone, and cable TV services, and it is sometimes the only option for people living in smaller areas of New York, Boston, Chicago, and the Philadelphia area.
Unfortunately, RCN also services some unsatisfied customers who are ready to cancel. If you need help to cancel your RCN internet service, you’ve come to the right place.
Like any business, RCN won’t make it easy, so you have to be diligent and knowledgeable when you go to cancel your internet package.
Though it fared well in our RCN review, this ISP isn't for everyone. Although RCN is a major internet service provider (ISP), it operates largely in areas with heavy competition from companies like Comcast that can sometimes offer cheaper, or faster, internet service.
It seems that most RCN customers are satisfied with their service; some, on the other hand, are disappointed with steadily increasing prices and hidden “pricing scheme” changes.
One customer reports being surprised by a sudden increase in her bill of $14.25 per month. When she asked about the increase, she was told that there was a “change in pricing structure” and that her rented modem and router are more expensive now.
Here are some reported reasons why people have canceled RCN internet services:
If you have decided to cancel RCN, be sure to evaluate your options and see if you can score a deal on RCN internet before you rashly cancel.
Still want to go through with it? You’ll need an “attack plan.” Below, you will find all the steps you need to safely cancel your RCN internet package with no additional fees.
When it comes to canceling your internet service, no matter who your ISP is, they usually aren’t going to go down without a fight. Their retention department is trained to keep unsatisfied customers from leaving, so they will do what they can in order to get you to stay with RCN.
If you try to cancel your internet without proper insight, you may find yourself talked into a new plan or cable package. Many people who cancel claim that they receive calls from RCN after canceling, trying to get them back.
Below, you will find three easy steps to cancel RCN internet service.
When calling RCN, they will first ask you for the 10-digit phone number associated with your account, so have that ready.
Here is the number to call: (800) 746-4726
Once you enter your 10-digit phone number, you will have to listen to a robot menu.
Choose the option for canceling or downgrading your service. This should connect you to the retention department. These are the guys who can permanently cancel your service.
To double-check that you have landed in the right place, you should ask the customer service rep to confirm that you are speaking to the retention department. If you are speaking to someone in another department such as sales or technical support, your call will take much longer.
If you are in the wrong department, ask the rep to kindly connect you to the retention department.
Once connected to the retention department, you will need to have a solid excuse prepared that will be difficult for the retention rep to navigate around.
As mentioned earlier, RCN is not going to make it easy for you to cancel. The rep is trained to keep you from leaving. That’s why the department is called “retention” and not “cancellation.”
Without a fail-safe excuse, the RCN agent will offer alternatives such as a “downgrade”, urge you to “save by bundling”, or offer you a discount on RCN to tempt you to stay.
For example, if you say something like, “I’m moving,” the rep will ask you, “where to?”
And the cycle continues.
They will look up your new address, and if they cover that area, the sales pitches will keep coming.
If you want to save yourself from the sales attempts, you will need a reliable excuse like one of these:
Typically, if you give one of the above excuses, the sales rep will oblige and cancel your service as you requested without further sales pitches or calls to get you back. Of course, these are just examples, if you can come up with something similar, feel free to use it (and don’t forget to let us know – we always love hearing what works best)!
The entire cancellation process could take you up to 30 minutes. It would be horrible to find that after supposedly “canceling,” that your service was actually never canceled and you have to call back.
To avoid this, ask the rep to confirm that your service was canceled. If you asked them to cancel on a certain future date, confirm that the cancellation date is correct.
You should also confirm with the rep whether or not you need to return any RCN equipment.
Many customers fear that, if they cancel, they will be slapped with surprise cancellation fees, breach of contract fees, overdue payment fees, and more. Let’s go over the different fees associated with RCN and how you can avoid them.
Thankfully, RCN offers all of their internet plans on a no-contract basis. That means absolutely zero early-termination fees when you cancel with RCN.
One thing you may have to keep an out for is to confirm that your service was truly canceled by the retention specialist that you spoke with. If your service was not properly canceled, you may receive another bill. If you don’t pay that bill, you will be charged late fees.
Beware of unreturned or lost equipment fees; RCN’s policy makes it clear that you must return the equipment ASAP when canceling, without giving you even a week to do so.
In RCN’s terms of service, they state: “[The] customer must return all equipment immediately upon termination of service…Failure to do so will result in a charge to be determined with reference to RCN’s then-current schedule of charges, which amount shall be due immediately.”
As you can see, you must return your equipment immediately.
This is why it is so important to confirm this step with the retention specialist as you are canceling. It would be best to return the equipment to an RCN store the same day of cancellation.
If RCN is the only ISP in your area, you will find that you may not reasonably be able to completely cancel your service. Cutting ties with them might not be possible.
If you don’t want to go completely without Wi-Fi, there are other ways that you can save money on your internet bill with RCN.
Cord-cutting is becoming a widely popular way to save money as streaming services are growing more dominant.
What do you need cable for, anyway?
With streaming services like NetFlix, Hulu, and YouTube TV stepping up their game, most people no longer need cable.
Of course, if you need NFL or some other channel that would greatly increase your streaming costs, cord-cutting might not be right for you. Additionally, some customers who have a large savings bundle with RCN may find that the savings are negligible.
In that case, there is a way to lower your internet bill without canceling cable.
That’s right: if you don't love RCN's plans and pricing, it may be possible to simply negotiate a lower price with RCN. If your main reason for canceling your service is a high price, you may be able to negotiate a lower price with one simple phone call.
Call the retention department as outlined above and firmly request a better rate — and don’t settle until you get the new-customer rate.
If RCN is the only ISP in your area, you can’t threaten them to switch to another internet provider; they know which providers cover where you live. If they aren’t the only ISP, threatening to cancel is very effective.
Tell them that you are going to cancel if they don’t lower your price to the new-customer rate in your area. (It’s different from city to city)
If negotiating and haggling aren’t your “thing,” there is one more way you can lower your rate instead of canceling your service.
The easiest way to get the best rate with RCN is to cancel your service and restart it again in another person’s name.
Although many people warn that this tactic could get you permanently banned from RCN services, if you are game, it can be a great way to lower your rate. Some customers report telling the retention rep directly that they are going to cancel and sign up in their wife’s name if they don’t lower the bill, and the customer experienced no consequences.
Typically, this is a fail-safe way to lower your bill dramatically. However, if you have no roommate, this manner of lowering your bill isn’t an option.
Cutting your internet service with RCN doesn’t have to be so hard. If you follow the simple steps that we have outlined above, you can be rid of RCN in no time! Of course, if all you need is a lower price, it is still possible through negotiation!
If you want to see RCN’s new-customer prices or search for a new internet provider in your area, navigate to our Address Level Search tool to find ISPs that offer coverage where you live!