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Amazon Prime is a great service with a ton to offer. On top of everyday discounts and free two-day shipping, it's also a great deal for cord cutters. Amazon Prime comes with Amazon Prime Instant Video, a large streaming network that's trying to compete with the old guard of Netflix and Hulu. But Amazon Prime is also quite expensive – $99 a year, to be exact – so it makes sense that users may want to cancel it.

And if you're one of the users that's ready to move on, we're here to help. This is our 100% foolproof step-by-step guide to canceling your Amazon Prime subscription.

Step 1: Log In


You can't tell Amazon that you don't want Prime until you tell them who you are. Log in on Amazon's website to get started.

Step 2: Click on “Your Prime Membership”


To get at this button, you'll have to hover your cursor over the “Your Account” button. The site will display a drop-down menu with “Your Prime Membership” 7 spots from the top.

Step 3: Click on “End Membership”


Once you're on the “Your Prime Membership” page, look at the left side of your screen. You should see a box with some basic information about your account (when you started it, when you'll be billed next, your credit card information, etc.). The “End Membership” link is right in the middle of this left-hand section.

Step 4: Confirm Your Cancellation


Amazon sure doesn't want you to go. The “End Membership” button will take you to a page with a few options. If you'd like, you can tell Amazon to remind you about your subscription shortly before it renews, so that you can cancel it then. You'll also have the option to change to monthly payments. Right there in the middle is the one you want – “End Membership,” the same words you clicked on in the last step.

Step 5: Once More, With Feeling


In a last-ditch effort to win you back, Amazon reminds you that you can coast to the end of the billing period (one year from your last payment) on the amount you've already paid. If you cancel right away, though, you'll be refunded for the months of prime you won't be using (we made this account just for this demonstration, so you'll see in this graphic that we're being refunded the full $99 plus tax).

Step 6: Wait for Your Refund


Broken-hearted, Amazon will redirect you to a cancellation confirmation page. They'll tell you how long your refund will take to process (2-3 business days), and you should see the words “You are no longer an Amazon Prime member” on the left-hand side under the greeting. Like a bad ex, Amazon Prime also takes this opportunity to list the great things about itself. It's too late, Amazon, we've moved on! At this stage, you'll also get a confirmation email.

An important note: In our demonstration, we cancelled our account immediately and received a full refund. This does not mean that you can create an account, order a bunch of products with free shipping, and then cancel immediately. If you place an eligible order, you've used your Prime membership this month, and your refund will shrink accordingly.

23 thoughts on “How to Cancel Amazon Prime

  1. lynxx says:

    How is Prime expensive? “$99 is $8.25 per month. Compare with Hulu or Netflix at $7.99, Hulu is going up to $12 for special ad-free, still not expensive.

    1. Richard Archer says:

      I want to CANCEL my Prime Membership, your site is DEAD so Cancel for me right now.

      Amazon make it impossible to CANCEL online, beware !?

      Confirm when you have cancelled my Membership, which I expect you to do in the next hour, or so.

      1. Stephen Lovely says:

        Hi Richard, you’ll need to take this up with Amazon.

        1. Anonymous says:

          Whyyyyy is it so difficult to cancel my Prime membership?? Why is so difficult to even contact via email?? I cancelled it months ago yet I am still being charged!!!! Unimpressed and no I don’t highly recommend signing up with Amazon Prime

          1. Pamela Harden,email says:

            I want to cancel amazon prime because that keep take money out my account

          2. Peter Carroll says:

            I have been trying to contact Amazon to query my free trial offer for Amazon Prime but with absolutely no success. Brexit will be done sooner

        2. Mac says:

          Ha ha Cordcutting. Thats what you get for pretending to be Amazon and sticking your nose where it shouldn’t belong. Take your name out of the Amazon Seach Engine!

  2. Mary says:

    I have been charge $13.77 on my credit card which I did not sign up for AMAZON PRIME

    1. Shirley Epperson says:

      I have been charged for $13.73 on my credit card wich I did not sign up for AMAZON PRIME MEMBERSHIP AND I WANT THIS TO CANCELLED THIS MEMBERSHIP FOR GOOD.

      Thank you,
      Shirley Epperson

      1. Glenn cantrell says:

        Cancell amazon prime. I did not order it unless I did it by mistake. Please cancel.

        1. Shirley hendrick says:

          I can not log into my account

  3. Kathy says:

    I did not sign up for amazon prime and I get charged every month to the tune of $13.90!!!!!

  4. Jeanette Taft says:

    I accidentally renewed Jan 2020 membership to amazon prime. I want it cancelled. Thank you.

    1. Stephen Lovely says:

      Hi Jeanette, thanks for reading! You’ll have to cancel your Prime subscription through Amazon, though — we can’t help you with that!

  5. Arin says:

    I was charged like 125.00 and some odd cents forprime jan 2020….. why is that…it says in my acct i will be billed 119?

  6. arlenepeterson says:

    I did not sign up to Amazon prime so cancel it now

    1. Stephen Lovely says:

      You’ll have to talk to Amazon about this, sorry! We’re not affiliated.

  7. Ofelia Escopete says:

    I did not sign up for amazon prime & I’m being charge 14.08 every month. Pleasa cancel it! Tks!

    1. Karen whalen says:

      Please cancel this I am already paying yearly membership

      1. Stephen Lovely says:

        You’ll have to reach out to Amazon about this! We’re not affiliated with Amazon, but the article above should help you find a way to cancel your Amazon Prime subscription.

  8. millie says:

    I accidentally just signed up for amazon student prime and now I can’t find anywhere to cancel it, because no drop box comes up when I look at your prime membership ! pls help me out

  9. Peter Polasek says:

    It seems impossible to cancel Amazon Prime on line. I cancelled once and was promised a refund. Now again there is a charge on my credit card. It seems that only recourse I have is to block the charge.

  10. M. Cupp says:

    I do not recall signing up for Amazon Prime. I’ve tried to cancel it, but with no success. For non-computer savvy seniors, it’s quite an impressive racket. TOTAL FRUSTRATION!!!!!

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