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  • Plex is a powerful media server app that will let you turn your personal media collection into a watch-anywhere streaming library.
  • Plex supports some great add-ons, apps, and “channels.” Have you tried all of our favorites?
  • You don’t have to limit yourself to supported channels and add-ons. The Unsupported AppStore allows you to customize Plex in even more ways.
  • Installing the Unsupported AppStore involves downloading a bundle and adding it to your Plex plug-ins folder. Check out our step-by-step walk-through below.

Plex is a powerful media center application, and it's one of our favorite ways to manage content. But if you're using Plex the way that it comes “out of the box,” you're simply not getting all of the functionality that you could be enjoying.

To get more out of Plex, we recommend checking out the Unsupported AppStore. The Unsupported AppStore gives you access to all of the apps that, for one reason or another, Plex isn't officially supporting right now. That could include apps that are still in development, as well as adult-themed apps that Plex doesn't want to publicly rubber-stamp (if you're uncomfortable with having adult apps available to download for anyone who uses Plex on your computer, you should steer clear of the Unsupported AppStore).

The original version of the Unsupported AppStore isn't working any longer, but a new version is already available. The new Unsupported AppStore is available only as a part of something called the WebTools 2.0 Bundle, which also includes a tool for viewing Plex's log and a tool for managing subtitles.

If you're ready to get started, just read on! This is our step-by-step guide to installing the Unsupported AppStore. We'll be using a Windows PC, but we'll mention any differences for Mac users when the relevant steps come up.

Step 1: Download the WebTools 2.0 Bundle

We're assuming that you already have Plex running on your computer, so we're skipping right to downloading the Unsupported AppStore. Click here to download the WebTools 2.0 Bundle (, which includes the Unsupported AppStore. Note that the Unsupported AppStore used to have its own bundle, but that old version no longer works!

Step 2: Unzip

Unzipped WebTools

Now go check out the downloaded .zip file. Just extract it to any folder you'd like. Make sure that it ends with the .bundle extension, and meet us at the next step!

Step 3: Copy the Extracted Folder

Cut the folder

Now that the bundle is unzipped (it should just be called WebTools.bundle at this point, as shown in the image), right-click it. In the drop-down menu, select “Cut.” Now you're carrying the bundle around on your clipboard, ready to put it where it belongs.

Step 4: Open the Plex Plug-Ins Folder

Look for the Plex icon in the taskbar menu (it's the bottom-right one seen here).

Look for the Plex icon in the taskbar menu (it's the bottom-right one seen here).

Click “Open Plug-ins Folder”.

Now navigate to the Plex plug-ins folder. This is where you're going to want to put the WebTools bundle, which includes the Unsupported AppStore. To get to the Plex plug-ins folder quickly in Windows, just right-click the Plex Media Service icon on the task bar menu and choose “Open Plug-ins Folder” from the drop-down menu.

(Mac users, you can find your Plex plug-ins folder at ~/Library/Application Support/Plex Media Server/Plug-ins – use your Finder's “Go to Folder” command.)

Step 5: Paste the Bundle Into the Plug-Ins Folder

Paste the app store

Now that you have the plug-ins folder open, just right-click it and select “Paste” from the drop-down menu. This will put the WebTools bundle into the plug-ins folder.

Step 6: Enter the Provided URLs


The new Unsupported AppStore installation method takes a couple of extra steps, so bear with us here. Once you log in, you'll find the WebTools bundle in your Channels menu. Click on it and follow the instructions, which say to enter two web URLs in other browser tabs.

Step 7: Log In With Your Plex Credentials, and Enjoy!


You'll be prompted for your Plex credentials, so go ahead and punch those in. The next screen will show all three of WebTools' tools. Click on the Unsupported AppStore, of course!


In the Unsupported AppStore, you'll be able to select all kinds of unsupported channels to try out! Channels you add this way will then appear in your Channels menu, just like all of your official channels do.


This article was updated on 7/19/2016 to include the new version of the Unsupported AppStore and to reflect changes in the installation process.

46 thoughts on “How to Install the Plex Unsupported AppStore

  1. Marsha Bolay says:

    I already have this bundle but I’m trying to help some friends get this. I know it’s no longer available on Github with the installer. So I am just needing to know if your link to download the unsupported app store works. And btw, thank you for your easy-to-understand, step-by-step instructions.


  2. Jerry says:

    Yes, it still works as of Oct 25, 2015. I did not find an easy way to install all the channels you want at once. I had to go through each one individually to install it. When it got it installed, you had to hit the ok button, then reverse out till you got to the list. It takes a lot of time to install them sometimes. I did not install all 93, so I just put some in… blind, because there is no description to tell you what they are. If you install one you find you don’t want, the only way I find so far is open up plex, go to the plug in folder, find the one you want to delete, and delete it there. Now if only they would find a way to convert popcorn time into a plug in……

  3. Marsha says:

    Jerry, I really appreciate the work you have done on this. Your instructions make it so easy. I have helped several people install it so far and it has worked wonderfully. I’m helping someone else with it tonight. Thank you so much!!!

  4. Amy Clark says:

    Does this still work? I’ve copied and pasted it into the plug-ins folder… but when I re-open Plex it isn’t in there. Thanks.

    1. Jean says:

      I am with you on this. Can anybody help? I downloaded Plex from the website. I am using the free version.

  5. Papi says:

    It still works, I d/l it a few days ago… however the Kodi channels don’t work.

    1. says:

      Thanks for confirming, Papi!

  6. Larry in NH says:

    These instructions are for Windows. Can I find the instructions for Mac somewhere? Thanks for your help.

  7. Lis says:

    Larry in NH, go to the finder and click on “Go” in the upper bar, “Go to Folder” and paste this path in: ~/Library/Application Support/Plex Media Server/Plug-ins.

    Then you just need to drag it in, is my understanding. 🙂

  8. Melanie says:

    Do I need a PC? Or can I download the unsupported appstore for my Roku TV using my Windows Phone?

  9. Mike says:

    Just installed the unsupported app store to my Plex. Is telling me that “This channel not responding.” Is there any other way to get it?

    1. says:

      Hi Mike,

      We updated this article to include the new version of the Unsupported AppStore and to reflect changes in the installation process. Everything should work now.

  10. J says:

    I click on the web link and it brings be back to the same page, just loops…

    1. says:

      You’re right. Those URLs aren’t actually links, which is why you must enter one them in the address bar.

  11. Ced says:

    There is no Plex folder in Application Support. I attempted to deleting and reinstalling Plex but no luck. Any suggetions?

  12. Jimmy J says:

    I followed the instructions and get to the part where I click on the WebTools channel box (just before the URLs appear) and I get the “this channel is not responding” result. It seems this is common. Does anyone know what’s going on here? Is there a YouTube video addressing this? I’m using Windows 10.

  13. Jorge says:

    Is there any way of installing the unsupported app store on the Plex app in Apple TV 4?

  14. T.C. Sayles says:

    I get through Step 5 of pasting into plug-in. Then I logged out of Plex and back in and there is no WebTools V2.2 anywhere. What am I doing wrong?

    1. says:

      If you browse to your plug-ins folder, can you see WebTools.bundle and Services.bundle there?

      1. Robert says:

        I am having same issue, and I do have WebTools.bundle and Services.bundle in my plug-ins folder.

  15. Jenni says:

    I have done everything step by step and I am getting “This channel is not responding” as well. Please help.

  16. Mike says:

    Okay, I’m on the last step. I looked at the list of channels you provided. How do I add them?

  17. Josh says:

    I’ve entered both URLs to separate tabs & it just keeps telling me connected host has failed to respond. What am I doing wrong?

    1. Jason says:

      Same here Josh… both URLs failed to respond.

      1. Polo BG says:

        Same here! Any help?

    2. start_here says:

      If you are getting “This channel is not responding” go to Plex Server settings and disable “Always use secure connection”.

  18. John G. Dungan says:

    I am getting nothing. I put the folder into my plugins, but nothing shows up in my channels, and I am not even asked to sign into my Plex account…… What am I doing wrong?

  19. Michelle Letcavage says:

    This still is not working. When you get to step 6 and copy/paste the URL in a new browser it keeps saying “the channel is not responding”.

  20. Rasdus says:

    Same here Josh & Polo. Maybe it needs a new update and they haven’t got around to it.

    1. says:

      It doesn’t need an update. Reinstalled a couple of minutes ago and works as supposed.


  21. Brutis says:

    Ced | July 27, 2016 at 7:10 pm | Reply

    There is no Plex folder in Application Support. I attempted to deleting and reinstalling Plex but no luck. Any suggetions?

    I’m having the exact same issue on OS X! Any help out there? Different location of the plugins folder maybe? Or do you have to do something first for the plugin folder to be created?

    1. says:

      Did you use the Finder > Go > Go to Folder and then ~/Library/Application Support/?

      The folder should be there automatically.

      1. Angelo C. says:

        I realized that your article doesn’t specify compatibility with the Nvidia Shield Android TV. Is this possible?

  22. Michelle says:

    I’ve moved the file into the necessary folder but when I go into Plex I receive a message saying “This Channel is not responding.” Is there something else I need to do for it to allow me to continue? I saw in previous comments that someone else had the same issue and was told that the instructions had been updated but I don’t see a way around it. Also not sure if it makes a difference at this point but I’m doing this on a Macbook. Thanks.

  23. Brian says:

    I move the folder to plugins and it does not even show up anymore. Does anyone know how to fix this anymore?

  24. $f says:

    Hi, I installed everything right, but when I ENTER the URL in the web browser it bring me back to PLEX MEDIA SERVER. What to do? Please help.

  25. SuziQ says:

    I tried this but nothing happens when I open those to links in new Google tabs. No login screen for Plex or WebTools screen. I tried “updating” but still nothing.

  26. PeterS says:

    I just noticed that if the webtools utility does not show up in the channel section, verify when you unzipped the download it did not create two folders, ie webtools.bundle\webtools.bundle.

    Win10 native unzip app does this.

  27. Phill says:

    Nothing is happening. I’ve downloaded and all in plug ins. When I copy the link with the code it either re-directs me back to the same page or says web page is not valid. Please Help. Many thanks.

  28. Nate says:

    I am having the same issue with URL loading. It gives me the “this page can’t be displayed” error.

  29. sjsaliba says:

    I installed WebTools.bundle in Plex plugins folder. Restarted PMS. Launched and signed in. When I go to “Channels”, WebTools Utillity appears with no graphics. When launched, I eventually get: “This Channel is not responding.”

  30. Rudy says:

    I followed the instructions and get to the part where I click on the WebTools channel box & I enter the address that appears in a new browser and I get can’t find this URL. Do I need to set something in Plex?

    1. Fae says:

      I’m having the exact same issue. Did you ever get it figured out?

    2. Agent says:

      Try incognito

  31. Curt Piper says:

    This page was supposedly updated in 2021, yet all the data here pertains to a version of Plex Media Server prior to 2018. THERE IS NO PLUGIN folder anymore – Plex removed it. This whole page is misleading and totally obsolete.

  32. Thomas says:

    Hello, does this supposed to work with v3.0 of WebTools bundle ?

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