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DIRECTV STREAM has a lot of advantages over cable, one of which is that it’s relatively easy to cancel. With no mandatory long-term contracts or early termination fees (ETFs), DIRECTV STREAM makes cord cutting simple. If you’re ready to cancel DIRECTV STREAM, then you can do so without penalties or fees. Just follow our step-by-step walkthrough on how to cancel DIRECTV STREAM.
In just five easy steps, you can cancel DIRECTV STREAM in five minutes or less.
You can cancel DIRECTV STREAM online, but not through the DIRECTV STREAM app. To shut things down for good, you’ll need to head to the DIRECTV STREAM website. Find the “Sign In” drop-down menu in the top-right corner, and click “Account Overview.” The site will then prompt you for your login credentials.
If you’re already logged in and watching DIRECTV STREAM on your web browser, then you can also reach your Account Overview page by navigating to the “Settings” menu by clicking the gear in the top-right corner of the page, then selecting “Account Details.”
On your Account Overview page, you should see a box labeled “My TV Subscription” with a button marked “Manage My Subscription.” Click that button to get a closer look at what your payment entails.
From the Manage Subscription page, you should see a link in the lower-left corner of the box detailing your package (ENTERTAINMENT, CHOICE, ULTIMATE, or PREMIER) that says “Cancel My Subscription.” Click that link to move to the cancellation process.
Once you click to cancel, you’ll be treated to a little bit of begging from DIRECTV STREAM, outlining all the benefits of the service. One button, “Keep My Subscription,” will invite you to continue with the service. If you remain unconvinced, then click “Chat to Cancel” to connect with a representative to close your account.
In some of our tests, a different pop-up window appeared. Similar to the other window, this pop-up message details the drawbacks of canceling, including losing your recordings and promotional pricing. There is no chat option with this method, and instead you must call the cancellation number listed at 1-800-531-5000 between the hours of 8 a.m. and midnight ET, Monday through Friday.
Canceling DIRECTV STREAM is a lot easier than canceling cable, but it’s not as easy as it could be. The service forces you to use an online chat to cancel, meaning you have to talk to a representative rather than just click a button like with other services. Luckily, we were able to get through this process in just a few seconds.
We recommend you start your chat simply and politely: Introduce yourself and say you’d like to cancel your DIRECTV STREAM subscription. You most likely won’t have to provide any other information, because the representative will be able to see your account information.
The representative will almost certainly ask why you’ve chosen to cancel. We recommend saying you’ve decided you just don’t need a live TV service at all.
(That may or may not be true, but the white lie will get you through this process faster. If you talk about pricing or another service, the representative may try to cut a deal with you. That’s fine if that’s what you’re hoping for, but it’s a bit of a time-waster if you just want to cancel and move on.)
Sometimes in our testing we found that the DIRECTV STREAM customer service chat was down. When that happens, the “Chat to Cancel” button is grayed out and unclickable. Don’t fret! You can still cancel your service easily with a phone call to DIRECTV STREAM customer service at the number listed above. In the call you will have to provide a few account details so the representative can identify your plan, but after that you can follow the same process as above.
Whether you use the web chat method or make a call directly, your representative should be able to cancel your subscription quickly. You will then receive a confirmation notice by email.
You’ll often find DIRECTV STREAM at or near the top of our constantly updated list of the best live TV streaming services. That’s largely because DIRECTV STREAM’s channel lineup is the most impressive we’ve seen from a live TV streaming service. But not every cord-cutter wants a cable replacement that feels quite so much like cable, and that’s OK! There are plenty of ways to go a little leaner.
DIRECTV STREAM competitors like YouTube TV often opt for a smaller channel list and a lower price. Sling TV pairs its leaner lists with add-on and customization options that make it easier to get a cost-effective bundle. And if you want the ultimate in lightweight live TV streaming, the stripped-down Philo streaming service is your best bet — it’s the cheapest deal in live-streaming TV.