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When it comes to renting movies on your streaming box, tablet, phone, or computer, you have a few options. One such option is FandangoNOW – the app formerly known as M-GO, and the one you may recognize from its place of honor in Roku's main menu. FandangoNOW functions in pretty much the exact same way as competitors like Vudu and Amazon. How does it measure up? Here's our full review.

User Experience

FandangoNOW has a pretty basic but very useable interface. It's reminiscent of cable or hotel room pay-per-view menus, with genres and promotions on a menu and a selection of titles sorted under each.

When you highlight a movie, you'll be able to see its Rotten Tomatoes and IMDb score. Click on it, and you'll get more information – a synopsis, cast list, and so on.

The TV show organization is interesting: FandangoNOW sorts its catalog by channel as well as by day of the week. It's a cool idea (though if you know what day your show airs, it might be because you already have cable and a DVR!).

In our trials, we had a few error issues, but nothing severe – for instance, one show had to be re-started because it registered us as already watching on another device.

All of this describes the experience on a Roku – on mobile, things aren't quite as nice. When you hop on your iPhone, you'll see a screen like this:

FandangoNOW on iOS

It seems that all of the renting and buying has to take place in the browser app or on the Roku. The mobile app allows you to access your purchased and rented movies, but you can't add to your library on the go, which is disappointing.

One more complaint: FandangoNOW's in-browser streaming does not work with Chrome. You'll need to use Firefox or Safari.

Content

FandangoNOW content

FandangoNOW has a very large library. It's hard to quantify how it stacks up to rivals like Amazon, since both libraries are so complete – you're almost certainly going to find what you're looking for, regardless of which service you use.

In addition to the movies for sale and rent, FandangoNOW offers streaming trailers of movies that are currently playing in theaters, which is a nice touch.

Streaming Quality

In our trials, we had no problems at all with FandangoNOW's streaming quality. The stream was smooth and in HD pretty much the entire time, and the experience was very comparable to competitors like Amazon. It worked well on iOS and on the Roku. There's really nothing to complain about here.

Platforms

FandangoNOW devices

FandangoNOW is available via a browser app and for Roku, iOS, Android, Chromecast, and LG and Vizio smart TVs. For this review, we tried it in-browser and on Roku and iOS. FandangoNOW is integrated into the Roku platform, where it gets its own spot on the main menu (under “Movie Store” and “TV Store” in the left-hand column).

As we mentioned up in the User Experience section, it was disappointing to see how little control the mobile apps granted. The mobile app is basically just a satellite app for the real program, which can only be accessed on Roku or a computer. There are also browser limitations for the browser app. Overall, FandangoNOW's platform support could use some improvement.

Price

FandangoNOW lets you rent and purchase movies. New movies are usually $19.99 to buy and $5.99 to rent in HD, which is about on par with competitors like Amazon.

FandangoNOW does run some great sales, though, which makes this service worth checking when it's time to watch something. They offer sales as low as $1.99 rentals, and it's easy to browse titles that are on sale.

Verdict

There's not a lot of daylight between the movie rental and purchase services right now as far as price, library size, and streaming quality go. FandangoNOW doesn't really lag behind competition like Amazon, but it also doesn't do a ton to differentiate itself.

So the question of whether to use FandangoNOW comes down to convenience. For Roku users, it's easy to find and set up, so it's worth checking out. If you use a different streaming device, though, you'll probably want to stick with the competition.

16 thoughts on “FandangoNOW Review

  1. Avatar MG says:

    NO MENTION OF 4K MOVIES HERE OR ON THEIR SITE, AN OVERSIGHT IF THEY WANT TO GET CUSTOMERS HUNGRY FOR UHD CONTENT.

  2. Avatar Sam says:

    Horrible service, AKA thieves.

    The very first FandangoNow movie I attempted to rent had no sound, so I stopped it. It then wouldn’t restart. I tried to get a credit or refund, and all I got was a runaround. After multiple attempts, I’ve dropped them.
    NOT recommended.

    1. Avatar Dpug says:

      They use frame smoothing on every stream. Unwatchable. Will never stream a movie. I’ll browse for the rt rating and rent elsewhere. They need to fix this garbage.

    2. Avatar Sonya says:

      Me too!!!!!

  3. Avatar Mary says:

    Terrible customer service. I waited on hold for 45 minutes to be told that the gift cards are not working and that there is no time-frame for when they will be working again. I am going to try and get my money back. I DO NOT RECOMMEND this service.

  4. Avatar Marc says:

    Good luck if you need customer service. It doesn’t exist. Stick with Vudu or Google Play.

  5. Avatar Leslie Ott says:

    Fandango’s customer service is absolutely HORRIBLE. I used the app always and spent lots of money. I loved it… Until I needed customer service. I refuse to use it now. My loss, and theirs.

  6. Avatar Vicki says:

    Rented a movie and it didn’t show up in my library. I was on hold for 30 minutes to be told it would be escalated to corporate to see if I would be eligible for a refund. Horrible.

  7. Avatar Kayla says:

    Horrible customer service. Was told you can only download a rented movie not a purchased one. Had me read him where it said you could. Next rep said a lot of their movies wont let you download even though it says you can.

  8. Avatar Lisa Lugo says:

    Been on hold AFTER the runaround with new phone numbers and them trying get me to actually “purchase help” for a pretty penny. After an hour I got done e in the phone who wants to trouble shoot what he doesn’t have confidence to do. Refund money is 5 day (at least). By advice, DO NOT USE THIS. STICK YO NETFLIX OR HUlU in my opinion.

  9. Avatar Susana Bermudez says:

    Total SCAM i buy an e gift card on their website i also have a screenshot with the order number and the charge on pay pay pal account and they claim the dont have nothing on record so i lose my $25 dollars.

  10. Avatar Elaine says:

    I purchased my first movie and was charged twice I was given the run around to get a credit I don’t recommend Fandango now

  11. Avatar Angella S says:

    I agree with all the others. Horrible non existent customer service. Ridiculous. I will not use this service. Waste of time.

  12. Avatar Sonya says:

    Do NOT use! Rude and terrible customer service. I tried watching a film and the sound wouldn’t work. I spent maybe 5 minutes trying to make the sound work and they said they would not give me a credit because I had already watched the movie. I ended up having to rent it on another provider, even have the receipt. Why would I pay for it twice if I already watched it?

  13. Avatar Anonymous says:

    Terrible. I rented a movie and it would not play. They charged me for it. But when I asked for a credit they claimed I had no purchase history. I sent them my bank statement showing the charge but they would not refund or even credit me. It has been weeks and they still havent fixed the problem.

  14. Avatar sherri2003@gmail.com says:

    Got a Fandango now card as a gift. Tried to use it on my smart TV. The screen is just blue. Then I tried on my laptop. The movie would not start. A circle just kept spinning. I finally had to use my phone which I hated. I am not young and like a large picture. Checked my balance today on the 25 dollar gift card. It was 16. So I spent 9.00 on a 2.99 movie. What a joke this company is.

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16 thoughts on “FandangoNOW Review

  1. Avatar MG says:

    NO MENTION OF 4K MOVIES HERE OR ON THEIR SITE, AN OVERSIGHT IF THEY WANT TO GET CUSTOMERS HUNGRY FOR UHD CONTENT.

  2. Avatar Sam says:

    Horrible service, AKA thieves.

    The very first FandangoNow movie I attempted to rent had no sound, so I stopped it. It then wouldn’t restart. I tried to get a credit or refund, and all I got was a runaround. After multiple attempts, I’ve dropped them.
    NOT recommended.

    1. Avatar Dpug says:

      They use frame smoothing on every stream. Unwatchable. Will never stream a movie. I’ll browse for the rt rating and rent elsewhere. They need to fix this garbage.

    2. Avatar Sonya says:

      Me too!!!!!

  3. Avatar Mary says:

    Terrible customer service. I waited on hold for 45 minutes to be told that the gift cards are not working and that there is no time-frame for when they will be working again. I am going to try and get my money back. I DO NOT RECOMMEND this service.

  4. Avatar Marc says:

    Good luck if you need customer service. It doesn’t exist. Stick with Vudu or Google Play.

  5. Avatar Leslie Ott says:

    Fandango’s customer service is absolutely HORRIBLE. I used the app always and spent lots of money. I loved it… Until I needed customer service. I refuse to use it now. My loss, and theirs.

  6. Avatar Vicki says:

    Rented a movie and it didn’t show up in my library. I was on hold for 30 minutes to be told it would be escalated to corporate to see if I would be eligible for a refund. Horrible.

  7. Avatar Kayla says:

    Horrible customer service. Was told you can only download a rented movie not a purchased one. Had me read him where it said you could. Next rep said a lot of their movies wont let you download even though it says you can.

  8. Avatar Lisa Lugo says:

    Been on hold AFTER the runaround with new phone numbers and them trying get me to actually “purchase help” for a pretty penny. After an hour I got done e in the phone who wants to trouble shoot what he doesn’t have confidence to do. Refund money is 5 day (at least). By advice, DO NOT USE THIS. STICK YO NETFLIX OR HUlU in my opinion.

  9. Avatar Susana Bermudez says:

    Total SCAM i buy an e gift card on their website i also have a screenshot with the order number and the charge on pay pay pal account and they claim the dont have nothing on record so i lose my $25 dollars.

  10. Avatar Elaine says:

    I purchased my first movie and was charged twice I was given the run around to get a credit I don’t recommend Fandango now

  11. Avatar Angella S says:

    I agree with all the others. Horrible non existent customer service. Ridiculous. I will not use this service. Waste of time.

  12. Avatar Sonya says:

    Do NOT use! Rude and terrible customer service. I tried watching a film and the sound wouldn’t work. I spent maybe 5 minutes trying to make the sound work and they said they would not give me a credit because I had already watched the movie. I ended up having to rent it on another provider, even have the receipt. Why would I pay for it twice if I already watched it?

  13. Avatar Anonymous says:

    Terrible. I rented a movie and it would not play. They charged me for it. But when I asked for a credit they claimed I had no purchase history. I sent them my bank statement showing the charge but they would not refund or even credit me. It has been weeks and they still havent fixed the problem.

  14. Avatar sherri2003@gmail.com says:

    Got a Fandango now card as a gift. Tried to use it on my smart TV. The screen is just blue. Then I tried on my laptop. The movie would not start. A circle just kept spinning. I finally had to use my phone which I hated. I am not young and like a large picture. Checked my balance today on the 25 dollar gift card. It was 16. So I spent 9.00 on a 2.99 movie. What a joke this company is.

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