Optimum sucks. The online chat is useless. Reps are clueless, it took a week to get a tech to come out and upgrade my modem, three scheduled appointments no tech calls or shows up. I ask rep to send me modem, I will install myself. Rep sends the exact same modem, albeit used, I have already which won’t support 1gig speed. I was charged for a service appointment and the tech never showed up. Optimum refuses to remove the charge. Once I got a competent rep, he directed me to the right department, sales, no longer waiting an hour on the phone-sales, of course-answered immediately, and a tech came out that same day. I’m spending over $345 a month on services to this company and they refuse to remove a $80 charge? Ignorant. Well, that’s why I’m researching Verizon now. I’m switching as soon as possible! Today I tried calling optimum to downgrade my services just to never speak to a representative, but to keep getting transferred to an automated service. I’m so done! Reply
Verizon customer service is the worst. They drop your call and no one ever calls back even though they have your number. You end up going through the whole waiting game to get another service person on the line. Reply