- On this page:
- Plans & Speeds
- Data Caps
- Customer Service
Frontier Internet in a Nutshell
I’ve been a customer of Frontier for more than two years now, and the chief reason is that they are one of the most affordable internet providers around. With internet service, though, price isn’t everything. How much patience do you have for random moments when your internet won’t connect even when your modem lights are “green”? As you’ll see below, despite the occasional hiccup my connection generally withstands most of what my bandwidth-hungry household throws its way.
If you live in an area served by Frontier, you’ll find that it has a good balance of price and speeds, making it worth trying for any type of user. In this year’s review, I’ll show you all of Frontier’s plans (including the one I have at home and the actual speeds I receive). I’ll also show you Frontier's equipment, discuss my experiences with customer service (much better than you might expect), and go through the fine print of signing up with Frontier.
How Good is Frontier Internet?
Ever since Frontier bought parts of Verizon Fios’ fiber internet network in 2014, Frontier has become the fifth largest fiber and DSL internet provider and well known in the western and east north-central parts of the U.S. With fiber being the most sought-after internet connection, Frontier put itself in direct competition with major providers like Spectrum.
Frontier Fiber is the branding name for Frontier’s fiber internet service, and according to the FCC, Frontier Fiber is reliable — most Frontier Fiber customers receive speeds more than 90 percent of what’s advertised during peak hours. Although my internet service is generally reliable, I don’t receive those speeds consistently.
Based on my speed tests, my Frontier plan is not typically reaching its advertised speeds. That being said, there is minimal latency, and as I write this my son is watching Netflix while my husband is playing “Call of Duty.” Also, while I’m on a Zoom or Slack call with my team during the workday, things are typically just fine with the occasional blip or “freeze.”
It's worth noting that not all customers will have the same experience. I live in a more sparsely populated area. Densely packed cities generally report faster overall speeds.
Frontier’s internet deals give it an advantage over the competition — Frontier offers some of the cheapest fiber and DSL internet plans around. Frontier's $44.99 (with Auto Pay and Paperless Bill) starting price is something that only AT&T Fiber or a Verizon Fios deal can match.
Here are some of the top pros and cons of Frontier Internet.
Frontier Internet Pros & Cons
- Frequent promotions and perks
- No data caps
- No contracts required
- Limited fiber internet availability
- Low customer satisfaction rating
Frontier Plans & Speed
Frontier’s range of speeds across its plans are suitable for any household, but binge streamers and gamers will want the higher fiber internet plans. Frontier’s DSL plans and prices also offer decent value, but DSL can't match fiber's speeds.
Frontier Plans, Pricing, and Speeds
|Plan||Connection Type||Data Cap||Starting Price *|
|Frontier Internet||DSL||No data cap||$49.99 per month (with Auto Pay and Paperless Bill)|
|Fiber 500||Fiber||No data cap||$44.99 per month (with Auto Pay and Paperless Bill)y|
|Fiber 1 Gig||Fiber||No data cap||$69.99 per month (with Auto Pay and Paperless Bill)|
|Fiber 2 Gig Internet||Fiber||No data cap||$99.99 per month (with Auto Pay and Paperless Bill)|
|Fiber 5 Gig Internet||Fiber||No data cap||$154.99 per month (with Auto Pay and Paperless Bill)|
If available, Frontier's Fiber plans are the best value for your money. Frontier does offer DSL in many areas, but the speeds can vary widely. We recommend going with the Frontier Fiber 1 Gig plan if you have it nearby.
Frontier Internet Data Caps – Does Frontier Fiber Have a Data Cap?
I hate data caps, and a truly great thing we like about Frontier is that all DSL and fiber plans are data cap free. This nuance is a big win for Frontier considering how often I’ve seen fiber internet providers only offer one data cap free plan which is always their most expensive, fastest option.
Frontier internet comes with minimal fees and most of them are avoidable depending on where you live. Good thing, because these fees can add up with other providers!
|Expert installation||$50||Yes (waived on all plans above Fiber 500)||One-time|
|Non-return equipment fee||Up to $400||Yes||One-time|
The internet won’t turn on magically with Frontier. It will need to be installed. In our case, with fiber, it took a technician roughly 45 minutes to an hour to get us up and running and required drilling a hole through the wall from outside (like a cable installation). If you get the Fiber 500 plan, you'll have to pay a one-time fee of $50. Otherwise, Frontier waives this fee with monthly promotions.
There are two ways you can avoid Frontier’s installation fee: sign up during a promotional period or opt for self-installation. If you’re inclined to DIY, Frontier gives in-depth videos on how to self-install which helps make the process easier. Before you “try this at home,” make sure you know what you’re getting into.
As for equipment, you’ll need to make a decision on whether to use Frontier’s router or use your own. Honestly, I’d stick with Frontier’s router unless you’re knowledgeable about network issues and troubleshooting internet connection. It’s about the size of a small book, which makes it easy to fit anywhere. I know there’s a problem if the globe turns red or I’m missing a green light. Anytime I’ve had network issues I couldn’t fix on my own, Frontier was able to diagnose and repair my router in less than 10 minutes.
Getting a router from Frontier comes with a few perks:
- Free upgrades
- Optimized for Frontier’s network
- Free troubleshooting
If you decide to get your own modem, you’ll save money in the long run.
Frontier Customer Service
Frontier has a low customer satisfaction rating among internet providers, but that score isn’t the best portrayal of its customer service. Instead, it’s more reflective of customer complaints about slow download speeds. Frontier’s technical support is quick to resolve issues when they can. My last call was one of those situations where the modem said “green” but nothing worked. Customer service reset the router on their end, and I was back online. The whole process took about 10 minutes from the time I dialed customer service.
There isn’t much that customer service can do about my slower-than-advertised speeds, but they’ve always been able to get my network back up and running while I’m on the phone. Frontier takes its customer service a step further by creating their own technical support guides and resources that are available on its website. And for the phone-shy, there’s an online chat feature and mobile app. I usually prefer online chat but I have trouble logging into my account on occasion, so I’ve started calling them to get my connection fixed faster.
Frontier doesn’t always deliver the speeds advertised, but Frontier Fiber offers plans fast enough for heavy users like my family. Being budget-conscious, I feel that Frontier Fiber internet pricing is good, and Frontier is well on its way to becoming one of the best internet providers as its speeds and perks develop.
19 thoughts on “Frontier Internet Review”
Frontier continues to violate the new California Privacy law by providing, (selling) your IP address to their customers, without your express permission, which is a clear violation of the law. Because they are bankrupt, (Chapter 11 Bankruptcy) I guess they feel that they can sell your internet information, (IP address) to prospects so that they can continue to try and make money during their Bankruptcy.
Frontier is garbage. They are sued in so many states because of bad service. They use useless technical subcontractors without skills or capabilities to frustrate customers seeking remedy. CEO bonuses and bankruptcy amongst lost lawsuits is not the hallmarks of an adequate company.
totally agree. the price is too high for the service … especially Mrs. Diana … she is the worst customer service 😡
I never get more then 700KBps when I DL anything, but the frontier speed test
says I get 3 Mega BITS per second ( Small b not B ).
Frontier is a dam joke
I just want to know if you have sports channels for wrestling.
I wish they would have sales people with literature and show up during the day ,not 8
o’clock at night .
Frontier is the worst service I’ve ever had…. By far. It goes in and out in 3 min increments basically all day. I’ve been calling multiple times a week for over 5 months now and nothing is fixed. It’s been out completely for 3 days and they say they will have someone look at it in 10 days. It’s a joke. I work from home and lost a lot of money because of Frontier. Unfortunately, they have a monopoly in Wv so I can’t go somewhere else. It’s such a stress in my life and they couldn’t care less. Don’t get Frontier if you don’t have to.
Frontier is not honest. I committed to one year of service because I was promised a $200 gift card. The card was delayed in the mail and was expired when it arrived. I was promised by 2 reps that it would be made right. Three weeks later I called back and I am told that I am just out of luck. Meanwhile, I would have cancelled the service sooner but felt that I had to honor my commitment. I guess they don’t feel the same way.
Terrible customer service people. She literally hung up on me. They sent me to collections for unreturned equipment that was returned and admitted I don’t owe anything to them but I’m still in collections for it.
This company is the only choice in my part of the country unless you want satellite and goes out every time it rains. It took a month once to get a relay replaced in the building they meet and take their breaks in. I care for my elderly parents which ment I could go to my home a half mile away because they couldn’t contact me. Oh yes and the insisted I pay for that month. Now today’s problem called to get my home phone turned off since I can use my cell over my internet. They disabled my internet also and insist someone will have to come to the house and reset it. So once again I am at my parents house or should I say parent now for 9 days until it is fixed. I also can’t FaceTime with my family overseas because of the lack of cell coverage. Wow so nice of them going down Monday morning to talk to a technician and see if they will help me out. Doubt it but worth a try.
The only thing frontier is really good at is reliability. It is a stable service. That being said, you can expect to get slightly less than half of what the advertised speed is that you pay for. If you pay for one gig of service. You will slightly less than 500 Mb per second. I paid for a gig of service and never gotten more than 478 Gb per second at any time. I decided to downgrade since I was not getting what I was paying for. After downgrading to 500 Mb service, I get about 200 Mb per second. Also, the customer service is absolutely horrendous. The worst customer service of any company I have ever experienced in my entire life. Do not do business with this company unless you have to. Unfortunately, in my area, the other option is spectrum. I refuse to do business with them. As soon as a faster option is available in my area, I will drop frontier like a bad habit.
Frontier internet sucks they keep raising prices and after you have had them for 7 years and cancel. They charge a disconnect FEE!!! you have to pay them to stop using there internet.
Very Low of them I will never go back to them because off that. Bye Bye Frontier 👋
the price too high for the service…bad customer service especially Mrs. Diana
I’ve been with frontier fiber for about a month. I work from home in the IT field and being connected is crucial to my job. Be had 2 outages before even getting my first bill. I opened a call yesterday (Thursday) when I lost connectivity at 3:07pm. I told them there were frontier trucks on my street and they just told me it’s not an outage in my area and they opened a ticket and they would be there Monday. With me being on call this week and again working from home I asked for them to expedite this consider I’m unable to work. They can’t get here any earlier. So far my experience is when the service is on its very good but I’m an outage event that they cause you’re waiting days to be taken care of. As of right now I would not recommend switching providers unless you have no option or days of downtime is okay for you and your family.
I find frontier a company of trust and good service. I got the service as a backup for spectrum. During our recent storm in FL, I lost service from spectrum for 2 days. Frontier was there all the time.
I like to thank Frontier for their great service.
Frontier’s customer service is a joke. They have failed for 6 months to come bury a temporary line, lost the measurements repeatedly, failed to open follow up tickets, failed every time we have contacted them to ever follow up with us despite promises every single time. They refuse to escalate forever, and when they do, the supervisor just disconnects on you when “we’ve put it in our ticketing system” for the 15th time with no results isn’t an adequate response. They have no capacity to solve problems and just keep adding notes to their ticketing system. At this point we have to choose between running over and destroying the cable to get our propane filled, and having functional 911 service, because their abject incompetence has gone on for literally 6 months of one failure after another.
New customer. Have had three appointments for a tech. Not one appointment was met. Now have an appt. for next week. Have had service for two months and they have still not buried the cable. I drive over it three or four times a day. Service is intermittent. Would cancel, but it would cost over $400.00.!!! Am not a happy camper.
We pay our bill though app company shuts our internet off every month saying we don’t pay you can’t even communicate with the company after hours..